Your details are saved so you do not need to enter your contact and personal delivery information again. You will also be able to see your order history, access your subscription Dashboard and make changes to your account with ease. If you have an ac

<p>Your details are saved so you do not need to enter your contact and personal delivery information again. You will also be able to see your order history, access your subscription Dashboard and make changes to your account with ease.</p><p>If you have an account with us, and would like help making changes, please reach out to our Customer Service team for assistance <a href="https://wa.me/+6588155680">here</a>.</p>

What are the benefits of creating an account?

Yes please. You will be prompted to sign up via the website.

Do I need an account to be a member?

Please check the junk folder of your email inbox. Otherwise, contact our team by sending us a message here, dropping us a WhatsApp or email us at info@themeatclub.com.sg

I requested to reset my password by email but I can't find it in my inbox.

Did you know, you can accumulate Loyalty Points while you shop? If you have a question regarding our program and/ or your points balances, please get in touch and a team member will get back to you ASAP.

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How do I earn and redeem my Loyalty Points?

Hi there, thanks for reaching out to The Meat Club! How can we help today?

<p>Hi there, thanks for reaching out to The Meat Club! How can we help today?</p>

General query

The Meat Club

My Account

I'm going away, can I skip a delivery?

When do I get charged?

How do I change my billing details?

Which payment methods do you accept?

Are my details, including my credit card, safe?

What if there's a discrepancy with my billing?

Why has the discount on my subscription order changed?

What can I do if my refund has not appeared on my card statement?

Why has the price of my monthly subscription changed?

Billing

What are my delivery options?

Is there an order deadline for next day delivery?

I missed my delivery as I had to step out. Now what?

I just realised that I won't be home for my delivery, what do I do?

I have received my items but have decided I don't want one of the products. Can I return it?

What do I do if an item from my order is missing?

What is your policy for refunds?

I have placed an order but can't see the delivery date/ time

An item is missing and/or damaged, please help

I am expecting my delivery, and would like an update on the ETA

How does my delivery arrive?

How can I return a grocery freezer bag?

Can I opt out of receiving the free gift with my order?

Do you offer a return or recycling program for delivery bags?

Delivery

I'm a new member, do you have a promotion code I can use?

Do you have a retail shop?

How do I make a purchase?

I requested for my password to be sent to me but I can't find it in my inbox.

BBQ catering enquiry

The confirmation button is hidden on my mobile interface, please help?

What happens if I make a mistake with my loyalty points purchase?

How can I use my discount vouchers on the online shop?

What happens if I didn't use a discount code on my order?

Do you provide order confirmations?

Can I exchange an item part of a subscription?

Are there any items you do not carry in your online shop?

Ordering

What does the 'freeze by' sticker mean?

What is the difference between fresh and frozen meat?

Do you sell Halal products?

Where does the produce come from?

Are all products fresh?

How long will my meat last in the fridge, once I've opened a pack?

Can I freeze my meat?

I've frozen my meat. How do I defrost it safely?

What is the shelf life when I opt for next-day delivery?

What is Meat Standards Australia (MSA) graded meat?

What is the fat % and shelf life of lean mince?

What is vacuum packing?

Can you cut the meat for me?

The types of beef we carry

Do you have the product's nutritional panel

I am looking for a gift, what do you offer?

General feedback on product and/or service

The product I am after is OOS

I'm looking for a particular product

What are the nutritionals for the Chief range?

Product

I'm going away, can I skip a delivery or put my subscription on hold?

What are the benefits of subscribing?

Is there a lock in contract under the subscription?

Where is my next subscription delivery date?

Changes to your subscription

I'd like to use my Loyalty Points

Subscription

Recipe inspiration

Are there any vacancies at your company?

Are you looking for international expansion?

How can we collaborate?

Review request