Billing
Yes, you can easily skip a delivery as well as take the following actions via your Account Dashboard. - Edit your cart (add and remove products to your subscription basket, as well as add One Off items); - Reschedule your delivery (select a new...
Your card will be charged the first time you checkout via our website. For subsequent orders via our subscription model, payment is taken 2 days prior to your next delivery.
Simply log into your Account Dashboard and follow the prompts. Alternatively, contact our team by sending us a message here, dropping us a WhatsApp or email us at [email protected]
We accept all major credit cards, plus quick checkout options including Shop Pay, Apple Pay, Google Pay and PayNow.
Absolutely. We respect your privacy and security, and have partnered with leading payment gateway providers including Stripe, who have an outstanding reputation as a market leader in secure online payments.
Should you notice a discrepancy in your billing, please let us know. We will review your account, including past deliveries and charges, to ensure everything is in order and make any necessary adjustments.
We regularly update our subscription dashboard to enhance your experience. If you notice a change in the applied discounts for subscription orders, please do not hesitate to reach out to us.
If your refund has not been reflected on your card statement, please be patient, as the process may take up to 10 business days. If the refund seems to be taking longer than usual, please get in touch with us to check on the status on our backend.
Prices for subscriptions may be subject to change. If you notice a difference in your monthly total, please reach out, and we will investigate the matter to provide you with a detailed explanation.