Ordering

I'm a new member, do you have a promotion code I can use?

You will qualify for $10 off on your first one-off or subscription order with code WELCOME10. You will also be able to enjoy a range of subscription rewards worth $140 in your subscription journey, learn more here. If you are having trouble applying

Do you have a retail shop?

We are an online business and do not have a retail shop. However, some Grass Fed Beef products are stocked at NTUC Fairprice Finest at Bukit Timah Shopping Centre. We also support major marketplaces including Redmart, Fairprice and Amazon Fresh.

How do I make a purchase?

1. Head to our shop page and nominate your delivery frequency between a one off or subscription order, to suit your needs. 2. Add products to your cart. 3. Choose your desired delivery date and window. 4. Complete your personal information...

I requested for my password to be sent to me but I can't find it in my inbox.

Please check the junk folder of your email inbox. Otherwise, contact our team by sending us a message here, dropping us a WhatsApp or email us at [email protected]

BBQ catering enquiry

Thank you for making an enquiry for BBQ catering. We offer bulk discounts on orders for our entire range of produce, and we can assist in finding a chef for you. However please note that a chef would be a 3rd party provider and issue an invoice separ

The confirmation button is hidden on my mobile interface, please help?

Should you encounter an issue with our mobile interface, such as a hidden confirm button, please alert us immediately. We can facilitate any order actions on your behalf while we trouble shoot the interface problem with our technical team.

What happens if I make a mistake with my loyalty points purchase?

If you encounter issues with your The Meat Club loyalty points, that cannot be transferred or withdrawn, please contact us so we can reach out to the responsible team. They will offer assistance with any concerns you have regarding your account.

How can I use my discount vouchers on the online shop?

Congratulations on receiving a discount voucher. Here are a few things to keep in mind when you are applying a voucher to an order. Please check:

What happens if I didn't use a discount code on my order?

If you forgot to use a discount code on your order, please let us know as soon as possible. We can assess if it's possible to apply the discount retroactively and advise you on the necessary steps to take.

Do you provide order confirmations?

Upon placing your order, we ensure that a confirmation and invoice are sent out via email. If you haven't received your confirmation, it's possible it got directed to your email's spam or junk folder.

Can I exchange an item part of a subscription?

If you've made an order and would prefer a different item than what was included in the subscription, please let us know, and we will check if an exchange is possible for you.

Are there any items you do not carry in your online shop?

While we strive to carry a wide range of items, there may be certain products that are out of stock from time to time. If you're searching for something specific, feel free to check with us.