The Meat Club

Unfortunately, we cannot take back products that are in good condition once they have been received by you. This is because product safety may have been compromised from a broken cool chain.

I have received my items but have decided I don't want one of the products. Can I return it?

Delivery

What are the benefits of creating an account?

Do I need an account to be a member?

I requested to reset my password by email but I can't find it in my inbox.

How do I earn and redeem my Loyalty Points?

General query

My Account

I'm going away, can I skip a delivery?

When do I get charged?

How do I change my billing details?

Which payment methods do you accept?

Are my details, including my credit card, safe?

What if there's a discrepancy with my billing?

Why has the discount on my subscription order changed?

What can I do if my refund has not appeared on my card statement?

Why has the price of my monthly subscription changed?

Billing

What are my delivery options?

Is there an order deadline for next day delivery?

I missed my delivery as I had to step out. Now what?

I just realised that I won't be home for my delivery, what do I do?

What do I do if an item from my order is missing?

What is your policy for refunds?

I have placed an order but can't see the delivery date/ time

An item is missing and/or damaged, please help

I am expecting my delivery, and would like an update on the ETA

How does my delivery arrive?

How can I return a grocery freezer bag?

Can I opt out of receiving the free gift with my order?

Do you offer a return or recycling program for delivery bags?

I'm a new member, do you have a promotion code I can use?

Do you have a retail shop?

How do I make a purchase?

I requested for my password to be sent to me but I can't find it in my inbox.

BBQ catering enquiry

The confirmation button is hidden on my mobile interface, please help?

What happens if I make a mistake with my loyalty points purchase?

How can I use my discount vouchers on the online shop?

What happens if I didn't use a discount code on my order?

Do you provide order confirmations?

Can I exchange an item part of a subscription?

Are there any items you do not carry in your online shop?

Ordering

What does the 'freeze by' sticker mean?

What is the difference between fresh and frozen meat?

Do you sell Halal products?

Where does the produce come from?

Are all products fresh?

How long will my meat last in the fridge, once I've opened a pack?

Can I freeze my meat?

I've frozen my meat. How do I defrost it safely?

What is the shelf life when I opt for next-day delivery?

What is Meat Standards Australia (MSA) graded meat?

What is the fat % and shelf life of lean mince?

What is vacuum packing?

Can you cut the meat for me?

The types of beef we carry

Do you have the product's nutritional panel

I am looking for a gift, what do you offer?

General feedback on product and/or service

The product I am after is OOS

I'm looking for a particular product

What are the nutritionals for the Chief range?

Product

I'm going away, can I skip a delivery or put my subscription on hold?

What are the benefits of subscribing?

Is there a lock in contract under the subscription?

Where is my next subscription delivery date?

Changes to your subscription

I'd like to use my Loyalty Points

Subscription

Recipe inspiration

Are there any vacancies at your company?

Are you looking for international expansion?

How can we collaborate?

Review request

I have received my items but have decided I don't want one of the products. Can I return it?Updated a year ago