Delivery

What are my delivery options?

Please be noted we offer next day delivery for orders placed before 2pm, for in stock items. Free delivery is offered for orders over $100, else there is a $15 charge. More details can be found here. Weekday slots:. Saturday slots:. Unfortunatley, we

Is there an order deadline for next day delivery?

Yes, our next day order cut off time is 2pm. Please ensure your order is in our system before then to enjoy uninterrupted delivery service. We deliver every day of the week except Sunday’s and Public Holidays. More information on our delivery options

I missed my delivery as I had to step out. Now what?

We make every effort to ensure that your delivery is made during your nominated day and time slot. If delivery was attempted and you were not at home, we charge a nominal re-delivery fee of $15 which will be billed to your credit card upon...

I just realised that I won't be home for my delivery, what do I do?

We make every effort to find a solution for our members, so please get in touch with our team ASAP, however please bear in mind that same day delivery changes may incur a nominal fee of $15.

I have received my items but have decided I don't want one of the products. Can I return it?

Unfortunately, we cannot take back products that are in good condition once they have been received by you. This is because product safety may have been compromised from a broken cool chain.

What do I do if an item from my order is missing?

Please contact us immediately by sending us a message here, dropping us a WhatsApp or email us at [email protected]. We will do our best to deliver the missing item as soon as possible or will provide you with a voucher code to use against your

What is your policy for refunds?

We assess our members requests for refunds on a case by case basis. However please note that any requests made more than 24 hours after delivery and without accompanying images may not be accepted.

I have placed an order but can't see the delivery date/ time

Please WhatsApp our dedicated Customer Service line here or drop us an email at [email protected] and a team member will confirm your delivery date and time for you.

An item is missing and/or damaged, please help

Sorry to hear this was the case with your delivery. At The Meat Club, we remain committed to our customer service and product standards, and appreciate the chance to work through this with you.Please help to share an image of your item and/or packing

I am expecting my delivery, and would like an update on the ETA

Please give us a call on +65 8815 5680 and a team member will confirm your delivery ETA ASAP.

How does my delivery arrive?

All our deliveries are made with a chiller bag and ice packs to ensure freshness and quality all the way to your front door. You are welcome to return the chiller bags and ice packs on subsequent deliveries by contacting our team on the customer What

How can I return a grocery freezer bag?

If you have recently canceled your subscription and still have the grocery freezer bag from previous deliveries, our driver can collect it from you during your next delivery. Ensure you include this request in the order note, so we are aware and can

Can I opt out of receiving the free gift with my order?

Yes! If you do not wish to receive the designated free gift with your order, please reach out to us directly so that it can be removed from your order.

Do you offer a return or recycling program for delivery bags?

We certainly encourage the recycling and return of our delivery bags. When your next delivery is scheduled, you are welcome to pass your used bags to our driver. Please ensure you inform our customer service team beforehand, so we can arrange for the